Privacy Policy

1. Who we are

CADCAMSOFT s.r.o., operating under the brand CCSOFTCZ, is a software development and CAM consultancy based in Brno, Czech Republic. We provide postprocessor development, Autodesk Fusion integration, CAM automation, and related services to manufacturing companies worldwide. This Privacy Policy explains how we collect, use, and protect your personal data when you use this website or contact us.

2. What data we collect

We collect personal data only when you actively provide it — for example, by filling in a contact or download form, or sending us an email. This may include:

• Your name and company name
• Your email address and phone number
• Information about your machines, CAM software, and production setup that you voluntarily share
• Technical data automatically collected by your browser (IP address, browser type, pages visited) via standard web server logs

We do not collect sensitive personal data and we do not use automated profiling or decision-making.

3. How we use your data

We use the data you provide solely to:

• Respond to your enquiry and prepare a project proposal
• Deliver the services you have contracted with us
• Send you relevant project updates, invoices, or support communications
• Comply with legal obligations (accounting, tax records)
• Send a download you requested and notify CCSOFTCZ that the request was made

We do not send unsolicited marketing emails. We do not sell, rent, or trade your personal data to third parties.

4. Legal basis for processing

We process your personal data on the following legal bases under GDPR: (a) our legitimate interests, in responding to enquiries, fulfilling download requests and maintaining business records; (b) the performance of a contract, when we are delivering agreed services; (c) your consent, where separately requested — for example when subscribing to our newsletter; and (d) legal obligation, where required by Czech or EU law.

5. Data retention

We retain contact and project data for as long as our business relationship is active and for a period of 5 years thereafter, in line with Czech accounting legislation. Contact or download-request data where no project follows is deleted within 12 months. The FANUC Macro B download form does not create a separate website lead archive; it only sends the requested transactional emails through Brevo. You may request deletion at any time (see section 7).

6. Third-party services

This website uses the following third-party services, which may process limited technical data:

• Google Fonts — to load typefaces. Google may log your IP address when fonts are fetched.
• WEDOS — our hosting and CDN provider, used for DNS, content delivery and basic bot/DDoS protection. WEDOS processes request metadata to protect the site.
• Our own customer support portal at portal.ccsoftcz.com, built on Supabase infrastructure for account authentication and data storage. Support tickets and account data you submit there are processed under this same policy.
• Google Analytics — we use this to measure website usage (pages visited, session duration, approximate location). Data is pseudonymised by Google; no direct personal identification is made.
• Brevo (Sendinblue SAS, France) — sends notification, confirmation and requested-download emails generated by our forms. Brevo processes your name, email address and the form details included in those transactional messages.
• Resend — stores your name and email address in a contact list so we can keep a record of enquiries. Resend is based in the United States; this transfer is safeguarded by Standard Contractual Clauses.
• OpenAI — powers the optional AI chat widget on this site. If you use the chat, your messages (not your name or email) are sent to OpenAI's API to generate a reply. OpenAI is based in the United States; this transfer is safeguarded by Standard Contractual Clauses.

We do not use Facebook Pixel or advertising tracking tools on this website.

7. Your rights

Under GDPR you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request erasure of your data ("right to be forgotten")
• Object to or restrict processing
• Receive your data in a portable format
• Lodge a complaint with the Czech supervisory authority (ÚOOÚ — uoou.cz)

To exercise any of these rights, contact us at m.skotak@ccsoftcz.com. We will respond within 30 days.

8. Contact

For any privacy-related questions, please contact: m.skotak@ccsoftcz.com · CADCAMSOFT s.r.o., Nové sady 988/2, 602 00 Brno, Czech Republic.